Customer Guide: Web and Support Services Privacy Notice
This policy explains how we (Revelare Pty Ltd, our subsidiaries and affiliates) handle personal information provided by you when you interact with our website, information systems and other services operated by us, or on our behalf (collectively referred to herein as "Services"). We may update this policy from time to time. If you’re a registered user of our Services, we will attempt to notify you of changes to this policy as they occur. The latest version will remain available on our website and within our support help centre. By continuing to interact with our Services, you acknowledge and agree to us handling your personal information in accordance with this notice.
Information we collect
When you use our Services, we may collect your name, email address, phone number, physical address, employer details, comments, files and other metadata, as provided by you. We may also collect metadata associated with your means of access to our service, such as the areas of ourServices that you access, your computer IP address, dates and times of access, browser software and version. We aim to collect the minimum amount of personal information that is necessary to deliver our Services to you effectively.
How we collect and store information
When you interact with our Services, we may set “cookies”, via your web browser to temporarily store short term information on your computer about how you interact with our Services. These cookies are essential for the correct operation of the Services. Without them, we are unable to guarantee that our Services can be delivered as intended. You can clear cookies from your browser cache and they will not be re-set by our Services until you visit our Services again.
The type of information stored in cookies may include the specific web pages you visit, data and documents that you have selected for upload toour Services, login tokens to keep your session active and other short term storage directly associated with our delivery of the Services to you.
We store longer-term information such as your name and other account details, files you upload or download, and comments that you make, inencrypted databases and encrypted file storage, located in Google, Amazon Web Services’ and Microsoft cloud infrastructure. This information is retained indefinitely to ensure an audit record for your interaction with our Services and data.
We make every effort to store your data on servers located in Australia where possible. However, data may be transmitted outside of Australia in the course of delivery of Services to you, especially if you are accessing our Services from outside Australia, or via third-party service providers who have components outside Australia (for example, a satellite internet service provider). Additionally, if you lodge a support request with us or interact with our help centre, personally identifying details, portions of your support request and associated communications with us may reside encrypted in our support databases which are housed on AWS servers located in USA, Ireland, Japan, Germany and Australia and operated by Zendesk Inc. on our behalf. Data residing on these servers are are subject to the Zendesk privacy policy which may be found on the Zendesk Inc. website.
How we use and disclose your information
If you accept an invitation to interact with our Services, members of our global administration and support team, may see your name, email, phone number, address, employer and other details as provided by you when you configure your user account. They may also see comments, files and other metadata provided by you or shared with you via our Services.
We do not share your information with advertisers or third parties, unless you have explicitly accepted an invitation to interact with third party accounts within the scope of your use of our Services.
We may share your data with our suppliers, to the extent that their access to this data is necessary for the effective provision of our Services to you. We may also share your data with other third parties such as law enforcement, if compelled to do so by a court order.
Access, corrections, complaints and resolution
If you need to contact us in relation to this policy, including to make a request for access to your information, to ask for a correction, or to make a complaint about handling of your personal information, please lodge a request with our support team, either via your support account, or via the contact form on the Revelare corporate website.